Terms and Conditions
In order for the relationship between players and the company to be fruitful, transparent, and legal, 1win has developed the Terms and Conditions. This document sets out the basic rules of conduct on the site and the implementation of procedures, the rights and obligations of users, and the responsibility of the company. The Terms and Conditions have legal force, since 1win is an officially registered and licensed company. Therefore, in the event of disputes, the parties have the right to resort to this document for the final decision.
In order to start playing on the site, the user must carefully read all the rules and confirm their agreement with them. Without this, creating an account is not possible, and the player will have to leave the site.
Periodically, 1win updates these Terms and Conditions to ensure that they remain effective. Each gamer will receive a corresponding notification by e-mail in advance. After the new rules are published on the site, they will immediately come into force.
Legal Requirements for Players
Before opening a profile in 1win, users must ensure that they meet the following requirements of the company:
- The person confirms that they are over 18 years old and can enter into a legal agreement with the company;
- The player confirms that playing in 1win does not violate the laws of their jurisdiction;
- The gamer will use this website only for personal, not commercial purposes;
- The player does not have the right to represent the interests of third parties or legal entities;
- The user is aware of all the risks associated with online gambling.
Account Creation and Management Rules
Only registered users can place a bet in 1win. Proper profile creation and management will help players ensure a smooth gaming experience. To do this, they must know the following rules:
- A person can choose any available registration method;
- In the registration form, the gamer must provide complete and truthful information;
- The user must confirm the honesty and relevance of the provided data with an identification document during verification;
- The user is responsible for timely updating personal data if it becomes irrelevant;
- Each player can create only one profile. Repeated registration through the same IP address or email will lead to blocking;
- The gamer must come up with a unique username and a strong password;
- The user is prohibited from selling or transferring their account to third parties;
- If someone has received unauthorized access to the profile, the player must immediately report it to customer support.
Deposit and Withdrawal
In order to place a bet, the player must have money in the account. For this, 1win has deposit and withdrawal services that allow gamblers to effectively manage money in their game account. They have certain rules:
- The player can only use those payment methods that the company offers for their jurisdiction;
- The gamer confirms that the funds used were obtained legally;
- 1win does not accept cash payments;
- The company does not accept payments from friends or relatives;
- 1win checks all transactions for fraud, money laundering, and terrorist financing;
- To withdraw, the gamer must use the same payment method as for the deposit;
- The player must be aware of all fees applied by payment processors.
Termination of Agreement
1win has a zero tolerance policy for users who violate the Terms and Conditions. This includes:
- Using the website for fraud, money laundering, and terrorist financing;
- Conspiring with other users to defraud the company and gain an unfair advantage;
- Using artificial intelligence to automate winnings;
- Insulting or humiliating other players or 1win employees;
- Using malicious software that may disrupt the operation of the site;
- Copying and distributing the company’s intellectual property for commercial purposes;
- Using a VPN to hide their real location.
Complaints and Suggestions
1win has a help department that considers various requests from users. Players can send their messages via email in the following cases:
- Misunderstanding of the provisions of the document and their implementation;
- Legal disputes with the company;
- Complaints about the quality of fulfillment of contractual obligations by 1win;
- Suggestions for improving the quality of service.
In order for the response of support managers to be as high-quality and fast as possible, players should describe the situation in detail and attach the necessary screenshots or documents. If a consensus is not reached within the company, either party has the right to go to court.
